Questions & Answers

Find everything you need to make your rental experience seamless. From detailed setup guides to FAQs and contact information, our resources page provides all the tools and answers to help your event go off without a hitch.

FAQ

Find quick answers to our most commonly asked questions about our rental services.

  • Minor changes to orders prior to the event are often expected, as the number of guests can frequently change. We recommend that you attempt to make any changes at least one week prior to delivery. We will make every effort possible to meet your needs.

  • Reservations on most items can be cancelled at any time with a few exceptions. However, deposits are non-refundable.

  • All orders require at 25% deposit to be confirmed. The remainder of the balance is due upon delivery.

  • We can be reached 7 days a week from 9am - 5pm. You can call us at 618-816-5461.  All messages are returned promptly.

  • Stake & Pole Tents are anchored into the ground around the perimeter of the tent. Tension is created by tying the tents poles firmly to the stakes in the ground. The peaks of these tents are created with tall center poles inside the tent. This style is common in back yards, parks or anywhere with an areas of grass that stakes can safely be driven in at least 3 feet deep.
     
    Frame Tents are free-standing and are commonly used on asphalt, patios, decks and other areas where stakes cannot be driven into the ground. The tent top is strapped to the metal frame and the peak of the tent is created by the frame itself with no center poles.
     
    Underground: The person renting a tent from Tent-All Rent-All must consider underground utilities as they make a decision between a pole tent or a frame tent. The most common underground issue is sprinkler systems. However, they are easily avoided. If underground utility locations are unknown and cannot be clearly marked, frame tents anchored with weights would be strongly recommended.

  • The best way to book is through our online store. You can see availability, pricing, and book instantly, 24/7! Select your desired rental start and end dates at the top of the page, and you’ll be able to view item availability as you shop.

    Once you’re ready to book, click checkout. You’ll be prompted to pay 25% of your total online to secure your booking. After payment, you’ll receive a confirmation email.

    If you have questions, call us at     +618-816-5461. We’ll also reach out if we need further clarification or to discuss customizations. Please note: We’ll contact you the Monday before your event with delivery details.

  • Base Delivery Fee:

    • 0-10 Miles: $50–$75
    • 10-20 Miles: $75–$100
    • 20-30 Miles: $100–$150
    • 30-50 Miles: $150–$250
    • 50+ Miles: Custom pricing based on distance (e.g., $3–$5 per mile over 50 miles)

    Additional Delivery Charges:

    • Weekend or Holiday Delivery: +$50–$100
    • Exact Time Delivery (Rush): +$75–$150
    • Delivery with Setup (for large items like tents, stages, etc.): +$100–$300, depending on order complexity and items rented

    Stairs or Difficult Access Fee:

    • 2nd Floor or Stairs Access: +$25–$50
    • Difficult Terrain/Long Carrying Distances (over 100 feet): +$50/100ft

    Late Night Delivery (after 9 PM):

    • Late Delivery Charge: +$50–$100

    Free Delivery Options:

    • Free Delivery: Available for orders over a certain amount, e.g. $750 or $1,000 within a 10-20 mile radius.

Client Responsibility

Rented equipment is the responsibility of the client from time of delivery or customer pick-up to the time of the equipment’s return.

​The holder of the credit card will be responsible for any loss or damage of equipment if any occur.

​We ask that everything be returned clean and organized. A minimum $50.00 charge is applied to rental fee if equipment is returned in unclean condition.

​The client will not abuse, misuse or damage the equipment:
Keep all rental equipment away from open flame or heat sources.
Please use rental equipment for intended purpose only. ​
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Place all rental equipment on solid and level surfaces.
Do not stand on or tilt any of the rental equipment.
Immediately take down popup tents in high wind conditions.

​ In the event of any accident or incident causing property damage or bodily harm, the client agrees to take full responsibility and shall indemnify and hold Show-Me Soirées harmless from any claims or actions. Show-Me Soirées shall not be responsible for any loss or damage to client's property that is in anyway connected with the use or defect of our rental equipment. Show-Me Soirées makes no warranties as to the equipment’s fitness for any particular purpose.