Questions & Answers

Find everything you need to make your rental experience seamless. From detailed setup guides to FAQs and contact information, our resources page provides all the tools and answers to help your event go off without a hitch.

FAQ

Find quick answers to our most commonly asked questions about our rental services.

  • Minor changes to orders prior to the event are often expected, as the number of guests can frequently change. We recommend that you attempt to make any changes at least one week prior to delivery. We will make every effort possible to meet your needs.

  • Reservations on most items can be cancelled at any time with a few exceptions. However, deposits are non-refundable.

  • All orders require a 25% deposit to be confirmed. The remainder of the balance is due upon delivery.

  • We can be reached 7 days a week from 9am - 5pm. You can call us at 618-816-5461.  All messages are returned promptly.

  • Stake & Pole Tents are anchored into the ground around the perimeter of the tent. Tension is created by tying the tents poles firmly to the stakes in the ground. The peaks of these tents are created with tall center poles inside the tent. This style is common in back yards, parks or anywhere with an areas of grass that stakes can safely be driven in at least 3 feet deep.
     
    Frame Tents are free-standing and are commonly used on asphalt, patios, decks and other areas where stakes cannot be driven into the ground. The tent top is strapped to the metal frame and the peak of the tent is created by the frame itself with no center poles.
     
    Note: You must take into consideration underground utilities as they can be the deciding factor between a pole tent and a frame tent. While easily avoidable, a common underground utility to consider would be your sprinkler system. If underground utility locations are unknown and cannot be clearly marked, then a frame tent anchored with weights is strongly recommended.

  • The best way to book is through our online store. You can see availability, pricing, and book instantly, 24/7! Select your desired rental start and end dates at the top of the page, and you’ll be able to view item availability as you shop.

    Once you’re ready to book, click checkout. You’ll be prompted to pay 25% of your total online to secure your booking. After payment, you’ll receive a confirmation email.

    If you have questions, call us at     +618-816-5461. We’ll also reach out if we need further clarification or to discuss customizations. Please note: We’ll contact you the Monday before your event with delivery details.

  • Base Delivery Fee:

    • 0-10 Miles: $50–$75
    • 10-20 Miles: $75–$100
    • 20-30 Miles: $100–$150
    • 30-50 Miles: $150–$250
    • 50+ Miles: Custom pricing based on distance (e.g., $3–$5 per mile over 50 miles)

    Additional Delivery Charges:

    • Weekend or Holiday Delivery: +$50–$100
    • Exact Time Delivery (Rush): +$75–$150
    • Delivery with Setup (for large items like tents, stages, etc.): +$100–$300, depending on order complexity and items rented

    Stairs or Difficult Access Fee:

    • 2nd Floor or Stairs Access: +$25–$50
    • Difficult Terrain/Long Carrying Distances (over 100 feet): +$50/100ft

    Late Night Delivery (after 9 PM):

    • Late Delivery Charge: +$50–$100

  • Rental Protection Plan:
    A 10% damage protection fee that can be added to your contract prior to pickup or delivery by emailing contact@showmesoirees.com. This waiver covers accidental damage or damage caused by natural events.

    If Damage Protection is NOT Added:
    The customer will be responsible for the full cost of replacement or repair of the equipment.

    Please Note:
    The Damage Protection Plan is not insurance and does not cover:

    • Rental items not returned
    • Theft
    • Damage from vandalism
    • Damage from failure to secure rental items during transport
    • Overloading or exceeding the rated capacity of rental items
    • Damage from overturning
    • Damage to third-party sub-rental items or specialty linens

Client Responsibility

Rented equipment is the responsibility of the client from time of delivery or customer pick-up to the time of the equipment’s return.

​The holder of the credit card will be responsible for any loss or damage of equipment if any occur.

​We ask that everything be returned clean and organized. A minimum $50.00 charge is applied to rental fee if equipment is returned in unclean condition.

​The client will not abuse, misuse or damage the equipment:
Keep all rental equipment away from open flame or heat sources.
Please use rental equipment for intended purpose only. ​
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Place all rental equipment on solid and level surfaces.
Do not stand on or tilt any of the rental equipment.
Immediately take down popup tents in high wind conditions.

​ In the event of any accident or incident causing property damage or bodily harm, the client agrees to take full responsibility and shall indemnify and hold Show-Me Soirées harmless from any claims or actions. Show-Me Soirées shall not be responsible for any loss or damage to client's property that is in anyway connected with the use or defect of our rental equipment. Show-Me Soirées makes no warranties as to the equipment’s fitness for any particular purpose.